Table of Contents
- How much is postage and packaging?
- Do your prices include VAT?
- How do I measure my dog?
- What happens if I order the wrong
size clothes for my dog?
- What happens if the items I ordered are
faulty?
- I have a credit note, do
I have to spend it all at once?
- How
do I use my credit note?
-
I still have money on my credit
note but I have lost the credit note, what should I do?
- Do I
have to buy online?
- Do I
need a Pay Pal account?
- When
will I receive my order?
- What
happens if I order more than 1 item but not everything is in stock?
- I have a question
which is not on your Frequently Asked Questions page what can I do?
We have a flat fee of
£3.95 for most items.
However as I am sure you can appreciate some items are much heavy than others
therefore cost more to ship. For heavy items we have added an additional
£4.00 to the cost of
the item, so a bed which is £48.00 will be priced at
£52.00.
Where we have added additional shipping cost
we have made a note next to the item informing what we have done.
Yes, all our prices include VAT.
How do I measure my dog?
There are full instructions on how to measure
your dog on the measurements page. All our clothes have a size guide next to
them.
Please note that sizes of clothes vary from
designer to designer. If your dog is a small in one jumper it may not mean your
dog is a small in a jumper by a different designer. Simply check the size guide
before ordering.
If you have ordered the wrong size we will
exchange it for you. Simply place the item in a protective envelope and post
it to:
Treats For Furry Feet
43 Forest Road
Coalville
Leicestershire
LE67 3SN
Please obtain proof of postage. You can get
this free of charge from the post office.
The cost of the posting will be met be you.
All items must reach us in a new and unused condition and be returned to us
within 10 working days. Due to a high turnover of stock we cannot guarantee your
item will be in stock. However if you email to let us know you are returning
an item we will do our best to have a replacement within 28 working days. If
the item has not become available after 28 working days we will offer you a
credit note.
The choice is yours, you can have an exchange
or a full refund. Refunds will be given as cheques as we are currently
unable to refund your card directly. Please return the item to:
Treats For Furry Feet
43
Forest Road
Coalville
Leicestershire
LE67 3SN
Please obtain proof of postage.
No. You can spend your credit note all at
once or a bit at a time it is up to you.
We will keep a record of how much you have left
to spend and place an update on your account in with your order.
When using your credit note there is no need to go through
the checkout, simply email us at
sales@treatsforfurryfeet.co.uk and tell us what you would like, along with
your name and address and your credit note reference number, which can be
found on the top of your credit note.
Do not worry, just e mail us at
sales@treatsforfurryfeet.co.uk and we will send you a new one.
No. You can place an order by post.
Simply go to the order form page & print it
out, write on it what you would like and post the form and your cheque to:
Treats For Furry Feet
43
Forest Road
Coalville
Leicestershire
LE67 3SN.
Please make cheques payable to Treats For
Furry Feet.
If you are unable to print the order form
simply write what you would like on a piece of paper using the headings given
on the form.
No you can order without opening a pay pal account if you
wish.
In stock items will be sent out Royal Mail first class within 2-3 working days but
please allow up to 28 working days for out of stock items to be delivered.
We will send you the items that are in stock
and will post you the rest of your items as we have them back in stock.
You will only pay for postage once. For
every out of stock item we have to send you we will pay the postage you will
not be charged again.
You can e mail your question to us at
sales@treatsforfurryfeet.co.uk
You can Text or leave a message on
07814615252 or write to us at :
Treats For Furry Feet
43
Forest Road
Coalville
Leicestershire
LE67 3SN.
Copyright © 2006 Treats For Furry Feet. All rights reserved.
Revised: 16th October 2006
